At After 21, we want you to feel confident and satisfied with every skincare product you purchase.

Return Eligibility

• Returns are accepted within 7 days of delivery
• Products must be unused, unopened, and in original packaging
• Seal and product integrity must be intact for hygiene and safety reasons

Non-Returnable Items

For safety and hygiene, the following items are not eligible for return:

• Opened or used skincare products
• Sale or discounted items (unless received damaged or defective)
• Products with tampered seals or missing packaging

Refund Process

• Once your return is received and inspected, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method
• In case of prepaid orders, the amount will be credited back accordingly
• For Cash on Delivery (if applicable), refunds may be processed via bank transfer

Exchange Policy

• Exchanges are allowed only for:
  • Damaged or defective products
  • Incorrect items received
• Exchanges are subject to product availability

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Share clear photos/videos of the product and packaging
• Our team will review and arrange a replacement or refund

Important Notes

• We reserve the right to reject returns that do not meet the above conditions
• Shipping charges (if any) are non-refundable unless the return is due to our error